Help your clinic handle incoming calls, appointment requests and common patient enquiries with an AI receptionist configured around your clinic's own information and processes.
Reduce the chances of enquiries being lost when calls go unanswered.
Routine booking tasks are handled in the same way, every time.
Routine questions are answered without staff having to take every call.
Patient and appointment details are kept tidy in the clinic's configured records.
Take routine telephone tasks off the reception desk.
Let your team focus on the people in the clinic.
Capabilities depend on the calendar, records and email set-up agreed with each clinic.
Biggbee manages and supports the configured agent. The clinic isn't left to run the whole technical system itself. The scope of support is agreed with each clinic.
The clinic uses a virtual phone number for the AI receptionist. Calls from the clinic's existing number can be forwarded or transferred to it, according to the agreed call-routing setup.
When a call is routed to the agent, it answers, uses the clinic's configured information to respond to patient questions, and handles supported appointment requests.
For bookings, it collects the patient's name, phone, email and preferred date/time, checks the connected availability source, and asks the patient to pick another slot if the time is unavailable.
After a successful operation, the agent updates the configured appointment record or sheet and sends the appropriate confirmation emails to the patient and the clinic/dentist contact. Rescheduling and cancellations follow the same principle.
Biggbee provides the agreed maintenance, diagnostics and support, with error notifications routed to the clinic's designated main email address as configured.
Good to know
Tell us about your clinic and how your calls are handled today, and we'll discuss what a configured receptionist could look like for you.
Prefer email? The contact page has our details.
